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Author Topic: Scanner won't work  (Read 505 times)

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Offline Dan Witty

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Scanner won't work
« on: May 31, 2009, 09:19:11 PM »
Alright, I have an HP PCS 1100 series printer/scanner, and for some reason it refuses to scan suddenly. I get an error message that says:
"An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again."
I can scan to make direct to paper copies, but I don't really need that. I want to put images onto my computer so I can share them. Does anybody know what might be going on here? >:|
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Offline White Wolf Guardian

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Re: Scanner won't work
« Reply #1 on: May 31, 2009, 09:34:07 PM »
Sounds like it didn't properly install, you should probably uninstall it completely and then look online for drivers, rather than using the driver cd that *probably* came with it, the drivers online are most likely more updated and fixed some problems. I just hope it's not a Dell scanner, *the horror, the horror...*.
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Offline Vosur Aekira

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Re: Scanner won't work
« Reply #2 on: May 31, 2009, 09:46:25 PM »
My all-in-one scanner works quite well to me, and it's made by HP. But yeah, it is possible you may have a bad driver.
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Offline Dan Witty

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Re: Scanner won't work
« Reply #3 on: May 31, 2009, 10:02:53 PM »
I looked into the HP site, dug around, and found a solution. So far, it seems to have worked. It was a driver problem like you guys said, which is where I started to look. Thanks!

*Problem resolved* [for now]
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Offline White Wolf Guardian

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Re: Scanner won't work
« Reply #4 on: May 31, 2009, 10:10:07 PM »
You're welcome :D

Just pm me computer problems sometime if you ever need further help
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