Computer Issue

[Rocco Rex]

My mom's computer is an HP running Windows 8.1 (prety sure 8.1). Firefox will launch, but won't go to any websites. Same thing with Internet Explorer. Google Chrome won't launch at all. This happened previously with another HP running Windows 10.
Can anyone help me try to get my mom's computer working again?

[Ventus Fall]

Is it only the browsers?
And just checking to make sure: Have you run a scan? (-> Virus scan, and if so, which program do you use for that?)

[Rocco Rex]

The only issue so far is with the browsers.
A virus scan was the first thing I did. Nothing detected. It uses Norton.
Also, trying to think of anything leading up to it, for a few days YouTube had been acting up. You would tell the video to play and it would take a few seconds for it to start playing.

[saph the sergal]

first off scrap norten its a bit of garbage

2 get malware bytes anti malware and avast or avg and scan with both

3 check the net connection get the command console type

ping google.com

[Rocco Rex]

first off scrap norten its a bit of garbage

2 get malware bytes anti malware and avast or avg and scan with both

dad decrees we shall use Norton and nothing else There is nothing I can do about that

[saph the sergal]

use a usb drive

trust me i used to do things that i cant say here but trust me my schools i.t techs used me to help fix issues that they were ment to know and evrything i learned was from a i.t tech for my first 7 years of school

[slim]

First one just remove norton and install kaspersky, that antivirus you use is the worst thing you can put on your pc.
About the problem you have, first off all check the wifi drivers and see if they're good. If that's not the case reinstalll your browsers and test again or use cmd and ping for google (write ping google.com on console).
On last case you should backup the important files and install a fresh windows copy.

[Rocco Rex]

I finally got around to trying your advice Saph (can't ditch Norton though ) and it worked! Thanks a bunch. Make note to self, don't procrastinate