Ray blinked, and tilted his head. "Ah. You see, most electronics, when plugged into a computer, tend to try and validate main and/or vital files, just to be sure. If disconnected without first notifying the computer, i.e. using the 'Safely Remove hardware' button, the phone reverts to factory default. It's a helluva thing that doesn't happen often, but sucks when it does." He leaned back, and sighed. "Nothin' I can do to help you."