You can't really get refunded for the issue. Just gotta find a way to fix it yourself, or start a new game/load an older save.
Also, have you tried installing your game to the Hard Drive? That can sometimes fix issues like that, so I've read.
Right now I have a rather annoying glitch. My first time playing as Stormcloaks, and Ulfric won't give me new orders. I've waited days, and have gotten to the point in the main quest were I really, really need to talk to him about other things. But you can't do that part of the main quest if you've already started a Civil War quest, so I'm pretty much stuck ><