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Furry Chat => Rants and Advice => Topic started by: Gabag on July 09, 2010, 03:52:17 PM

Title: Virus problem, pleas help ASAP
Post by: Gabag on July 09, 2010, 03:52:17 PM
Ok me and my computer have a huge issue with viruses

This current situation is really annoying me
when i got on my computer this was the scene
22 Internet explorer tabs were opened, all pornography
This fake antivirus is on my system, saying things like google update is infected, and trying to get me to sign up for something to block a supposed '34 viruses'.  It keeps sending me alerts about it too.

This same thing happened a while back with fake antivirus software sending me alerts, except without the Porn.
Whenever my real antivirus tells me internet explorer has problems, i get re routed to the fake anti viruses's site.

This is what I did
I ran a boot time scan, and for those who don't know it scans your computer before it starts, i did two full time scans and actually found some trojans and got ridda them. But i cant seem to get rid of this crap, please assist.

Also i should mention this virus whenever i google anything, usually re-routes me to a website i'd imagine is a malicious url, but for a lot of 'em my virus protection thats actually real blocks them


Post Merge: July 09, 2010, 04:00:11 PM
The Fake anti virus is called Av Secuirty Suite

and the anti virus im currently using is avast!
Title: Re: Virus problem, pleas help ASAP
Post by: AirRaiser on July 09, 2010, 04:38:02 PM
Um I had that issue to. You using Vista? Cause this is the SECOND TIME I've gotten a fake virus trying to get me to buy something useless. I can't really be much help, cause after a few days of shutting it down via the power button my computer decided to fix itself by doing a restore of the system. If you can get to SYSTEM RESTORE and restore it back to a point before, try that. Other wise people have suggested for me to back up EVERYTHING, the over haul the computer by uninstalling vista and upgrading to Windows 7.

Pretty much just keep on shutting down the computer unexpectedly, if your computer is good it should remove the Fake virus on it's own. Hopefully. If not find a college student who's a MASSIVE COMPUTER GEEK! They are very useful to have as friends. Wish I could be more help. Once the fake virus is removed you can then get rid of the porn stuff which sounds like a real virus.
Title: Re: Virus problem, pleas help ASAP
Post by: Timmy Fox on July 09, 2010, 04:43:18 PM
Hmm, try this: http://forums.malwarebytes.org/index.php?showtopic=53741
Should help you get rid of it :3
Title: Re: Virus problem, pleas help ASAP
Post by: Gabag on July 09, 2010, 04:57:51 PM
Well that's oddly convenient

someone uploaded a program to get rid of the exact thing i need removed and even has the pictures of what the fake thing sends
Title: Re: Virus problem, pleas help ASAP
Post by: Righteousbro on July 09, 2010, 05:02:32 PM
Seems like the other people might have already solved it but.....
First I tried using IObit security 360, didn't do much.
Then I used HiJackThis which usually helps, it didn't work for me but it usually does help.
Then I searched "Fake antivirus remover* on google and found something that worked!

But all three of those things have the potential to work.
Title: Re: Virus problem, pleas help ASAP
Post by: Kitt_R_Beesley on July 09, 2010, 05:29:39 PM
Gabag try rebooting your computer in safe mode then run your antivirus program that should keep the virus from interfering with the scan and removal i just got rid of that same virus about two months ago
Title: Re: Virus problem, pleas help ASAP
Post by: Gabag on July 09, 2010, 05:33:58 PM
well when it comes to me and computers i fail, so how do i run a computer in safe mode
Title: Re: Virus problem, pleas help ASAP
Post by: Vosur Aekira on July 09, 2010, 05:38:10 PM
If you manage to turn off your computer without shutting it down, your computer will give you the option to boot up in several "safe" modes or to boot up normally. I would not recommend turning off your computer this way, but it is the more well-known methods. As for normally going into safe-mode, I do not quite remember on the options for that.
Title: Re: Virus problem, pleas help ASAP
Post by: Kitt_R_Beesley on July 09, 2010, 05:42:11 PM
when the computer is starting up there will be an option for either run in safe mode of see system messages press the key then if you selected system messages select safe mode the same way by pressing the proper key stroke
Title: Re: Virus problem, pleas help ASAP
Post by: White Wolf Guardian on July 09, 2010, 07:28:37 PM
I prefer to use NOD32, Malwarebytes, and CCleaner in combination. Clears out viruses, the special trojans, and then cleans the registry.
Title: Re: Virus problem, pleas help ASAP
Post by: Timmy Fox on July 09, 2010, 08:16:17 PM
I prefer to use NOD32, Malwarebytes, and CCleaner in combination. Clears out viruses, the special trojans, and then cleans the registry.
Same :P
Title: Re: Virus problem, pleas help ASAP
Post by: KittKat chunky~ on July 09, 2010, 09:20:46 PM
I know nothing about computers  :$   So no help from me.... all i can say is i hope ya get it fixed!
Title: Re: Virus problem, pleas help ASAP
Post by: Gabag on July 09, 2010, 10:54:38 PM
Great news from Maleware Bytes

the virus blocked the .exe so it did nothing, when it DIDNT block the .exe it didnt work anyways
Title: Re: Virus problem, pleas help ASAP
Post by: Kitt_R_Beesley on July 09, 2010, 11:10:58 PM
so is it fixed or is it still there?
Title: Re: Virus problem, pleas help ASAP
Post by: Gabag on July 09, 2010, 11:35:36 PM
still there
im using the internet on a different computer right now
Title: Re: Virus problem, pleas help ASAP
Post by: Kitt_R_Beesley on July 09, 2010, 11:39:27 PM
thats one way to do it that virus is a nasty one it will become next to impossible to get rid of soon if not already i recomend taking it in to a comp. shop they will get rid of it
Title: Re: Virus problem, pleas help ASAP
Post by: Gabag on July 09, 2010, 11:52:52 PM
well thats great how am i gonna take my dekstop to a computer store

Also, i tried the safe mode thing, apparently the scan couldn't complete because it couldn't scan two files that i also could not get rid of for whatever reason

All i wanted to do was play some Dawn of War and this happens.
Title: Re: Virus problem, pleas help ASAP
Post by: Kitt_R_Beesley on July 10, 2010, 12:08:58 AM
find a local comp shop and take the tower in to them also let them know about the other two files and they can use a remote access to get rid of them for ya
Title: Re: Virus problem, pleas help ASAP
Post by: Timmy Fox on July 10, 2010, 12:17:54 AM
Great news from Maleware Bytes

the virus blocked the .exe so it did nothing, when it DIDNT block the .exe it didnt work anyways
Rename the .exe to .com, should work then :P
Title: Re: Virus problem, pleas help ASAP
Post by: Gabag on July 10, 2010, 12:26:49 AM
Tommy the anti virus didnt run in safe mode either

I did a system restore because i've been browsing the internet on how to do it and such,for soe stupid reason it wouldnt let me click any other dates besides todays
Title: Re: Virus problem, pleas help ASAP
Post by: Unicornguy on July 12, 2010, 07:19:21 PM
Well, I'd try doing a boot time scan again. Also, you might try booting in safe mode and scanning with your anti virus there. Another option! If you're feeling interested... I'd try downloading a cracked version of 7 and formatting your computer and installing 7. Hope that helps!
Title: Re: Virus problem, pleas help ASAP
Post by: flames on July 13, 2010, 09:33:08 PM
I'd try downloading a cracked version of 7 and formatting your computer and installing 7. Hope that helps!
Oh yes, because pirated software couldn't possibly contain any malicious code and I'm sure nobody would even dream about taking advantage of people by distributing the software with trojans and the like already installed to provide the pirates with personal details as means of "payment" for their efforts (and supplying you with the OS). *rolls eyes*
Get it legally, reinstall your current OS or if you can't do either, switch to something that's in your price range. Using cracked programs is one thing when it comes to risk but installing a cracked OS is a whole different story, you're just begging for trouble <_<;
Title: Re: Virus problem, pleas help ASAP
Post by: Gabag on July 14, 2010, 03:42:22 AM
Well i rienstalled Windows Xp

and the computer isnt virused anymore
it just will not boot at all
Title: Re: Virus problem, pleas help ASAP
Post by: Self-sain on July 14, 2010, 07:28:56 AM
My computer had that same problem for a while...? I want to know how the virus came to get on my computer? It seems as if its becoming quite popular. I don't use any emails, I don't go to many sites, so how could it of got on so randomly...

But anyways after a few days I installed this antivirus (that ill tell you the name if you want later can't right now) and it wouldn't run right and it would still bring me to that site and I when in and was bored out of my mind and I finally was able to use the program and it took it off, I guess my best advice would be to be patient
Title: Re: Virus problem, pleas help ASAP now comuter booting problem
Post by: Gabag on July 14, 2010, 02:02:31 PM
the Virus is gone

now my Os will not boot
Title: Re: Virus problem, pleas help ASAP now comuter booting problem
Post by: flames on July 14, 2010, 06:45:43 PM
the Virus is gone

now my Os will not boot
Tell us exactly what's happening then. Does it turn on and just go blank? Any messages? Does it show the BIOS as per normal? Have you got a recovery/installation disk?
Title: Re: Virus problem, pleas help ASAP
Post by: Gabag on July 14, 2010, 09:11:47 PM
Ok it boots up normally and shows the BIOS loading screen

then turns blank

I tried using the F12 boot menu and tried booting from the hard disk drive C: Nothing is happening

tried the primary master drive
it keeps sying "hit F1 to retry Reboot" and i do and it doesnt reboot, Normal boot doesnt work either
Title: Re: Virus problem, pleas help ASAP
Post by: flames on July 14, 2010, 10:33:11 PM
Ok it boots up normally and shows the BIOS loading screen

then turns blank

I tried using the F12 boot menu and tried booting from the hard disk drive C: Nothing is happening

tried the primary master drive
it keeps sying "hit F1 to retry Reboot" and i do and it doesnt reboot, Normal boot doesnt work either
Alright, I'm no expert with Windows systems but I'd say that it's either an issue with the bootloader or some of the required boot files are missing. I'm doubtful of the latter as normally that should give a more in-depth error message and with the former it's more likely to simply do nothing.
Regardless of what the issue is, access to the BIOS alone won't be enough, although it's good to see that you can at least boot to BIOS. We're gonna need to boot from a CD/DVD or even USB for this. The course of action depends on if you have a windows recovery disk or not. These days most people don't, meaning that in order to access your files, your harddrive, etc and see what the issue is we're gonna either have to rely on a Linux LiveCD or one of those unofficial Window LiveCDs like BartPE (http://www.nu2.nu/pebuilder/). Regardless of which choice you choose, I'd advise that you have someone local who's fairly computer-literate so we can see what the actual problem is and use either of the Live Environements to fix it.

Oh and in case you need some explanations of the above, the order of things from boot tends to go like this: Power on -> BIOS -> Master Boot Record (MBR, where the Bootloader is stored) -> Bootloader loads kernel and rest of OS.
With a LiveCD (or LiveUSB or even DVD) you adjust the BIOS options to boot from CD/DVD or USB and it goes: Power on -> BIOS -> CD -> Load data from CD into RAM and read additional data from CD when needed. This way we get an environement we can work with without messing about with the hard drive. LiveCDs are slow (CDs have much slower read speeds than hard drives) and most can't save data from the session. Most can access the drive though and let you look through the files and run programs included on the LiveCD to either continue doing normal tasks or try to recover things.

As I say though, this is where things get murky though and you really need someone there to be able to see things. I'd probably suggest going with something like BartPE as it was made for recovering windows so I'd imagine you'd have more luck with that. I'm afraid I can't help you anymore than that without having physical access to the machine. Sorry.
Title: Re: Virus problem, pleas help ASAP
Post by: White Wolf Guardian on July 15, 2010, 12:20:15 PM
I'd say the simplest fix is that you use BartPE as flames said, then plug in a portable hard drive or something, back up everything you want to keep, then allocate a Windows OS disc like XP and pop it in and reformat your hard drive and start over.
Title: Re: Virus problem, pleas help ASAP
Post by: flames on July 15, 2010, 08:03:11 PM
I'd say the simplest fix is that you use BartPE as flames said, then plug in a portable hard drive or something, back up everything you want to keep, then allocate a Windows OS disc like XP and pop it in and reformat your hard drive and start over.
Agreed. Using any method possible to recover files then starting over from scratch is the simplest method, but also brings complications in that you need an install disk and sometimes simply copying over all files onto a new install won't recover everything. In any matter, it's probably the overall best solution.
Title: Re: Virus problem, pleas help ASAP
Post by: Gabag on July 15, 2010, 08:53:50 PM
well i RE-INSTALLED WINDOWS XP
already, it just will not boot correctly, its not any of the file recovery problems, its that my computer will not boot even though i have Windows Xp re-installed
Title: Re: Virus problem, pleas help ASAP
Post by: White Wolf Guardian on July 15, 2010, 09:31:22 PM
Do you have a Dell?
Title: Re: Virus problem, pleas help ASAP
Post by: Gabag on July 15, 2010, 10:28:34 PM
Yes i have a Dell dimension B110